Refund policy

RETURNS

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We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Return orders are the customer's responsibility until they reach us, so please ensure that the packages are sealed securely to ensure that they are not damaged during transit.

Please be aware that any unregistered items not reported in your return request will not be processed.

If you would like to proceed with your return request, please follow the steps down below:

 

UK ORDERS

  1. Please email at store@glarses.com
  2. Enter your email address, order number and full name associated with the order
  3. Provide us the list of item(s) you would like to return and include a reason for return - include pictures if possible as this will escalate the process.
  4. We will approve of your request via email and send you a Royal mail label.
  5. Place the item(s) you wish to return into a sealed box/bag alongside a piece of paper containing your order number and name (without this we may not be able to identify your return).
  6. Print out your return label and securely apply it to outside box/bag.
  7. Take your parcel to a local Royal Mail drop off location - you can find this here.
  8. Once your order has been received, processed and passed our inspection checks, we will process your refund into your original payment method. You will receive an email notification when your refund is being processed.


INTERNATIONAL ORDERS

International order returns require you to pay for your own shipping and we do not reimburse this cost, if you agree please follow the instructions below.

  1. Please email at store@glarses.com
  2. Enter your email address, order number and full name associated with the order
  3. Provide us the list of item(s) you would like to return and include a reason for return - include pictures if possible as this will escalate the process.
  4. We will approve of your request via email and will provide you with a return address.
  5.  Place the item(s) you wish to return into a sealed box/bag alongside a piece of paper containing your order number and name (without this we may not be able to identify your return).
  6. Once your order has been received, processed and passed our inspection checks we will process your refund into your original payment method. You will receive an email notification when your refund is being processed.

We can only offer a partial refund to customers who decide to return - this means we can refund the full cost of the products but not shipping.

For any further queries regarding returns, please contact us at store@glarses.com.

Unfortunately, we cannot accept returns on sale items or gift cards.


Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you have received the incorrect order. In your email, provide photos of the problem so that we may evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

 

Wrong shipping address

If you have put the wrong shipping address on your order please contact us ASAP to update your address.

Please bear in mind, if your order has already been dispatched we will be unable to change the delivery address.

We expect any undelivered mail to be sent back to us within 10-15 business days. This may take longer depending on your destination country. Once we have received and inspected the order at our warehouse we can issue a refund of the original order or we can issue a reshipment albeit with a shipping fee.


Exchanges

We do not currently offer exchanges for any of our products.


Refunds before dispatch

If you want to cancel an order that has not yet been dispatched, please contact us ASAP via our contact email, as we may be able to offer you a refund.

 

Refunds after dispatch

Please be aware once we have dispatched your order, we cannot issue you with a refund.

If you decide to cancel an order after dispatch but accept the delivery, then, following our returns policy you will have to arrange shipping at your own cost. Otherwise, it is recommended to communicate with your local courier to reject the delivery.

 

Refund times

Please note that once we have received your parcel, it may take up to 10 working days for this to be processed. From when your return has been processed it can take up to another 10 working days for the funds to show up in your account depending on your bank, during drops and holiday periods.

If more than 15 business days have passed since we’ve approved your return, please contact us at store@glarses.com.