FAQs

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After you've completed your order, you will be directed to the order confirmation page where you'll find your unique order number. Within 30 minutes, you can expect to receive an order confirmation email.
Once our warehouse team has packed your items for shipment, you'll receive a shipping confirmation email, which will include a tracking link.

Please note that it may take up to 24 hours after dispatch for the tracking information to update, so we kindly ask for your patience during this time. In case you don't see these emails in your primary inbox, we recommend checking your junk or spam folders as they might have been mistakenly filtered.

The following payment methods are accepted on our website:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners club
  • Maestro
  • Union Pay
  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal

We reserve the right to refund orders that are identified by our system as potentially fraudulent. The primary reason for such cases is when customers place orders using a proxy internet connection or a VPN. Any orders made through a proxy internet connection or VPN will be automatically flagged and refunded.

We are very sorry to hear that you have received an incorrect or faulty item. To get this sorted quickly as possible, please email us at store@glarses.com

Please provide the following information

  • Your full name
  • Your order number
  • The item(s) name
  • Clear photos of the faulty or incorrect items
  • Description of incorrect/faulty product(s)

If you have placed an order and realise that you selected the wrong item/size or made a mistake with inputting the wrong shipping address, please contact us ASAP! We strongly advise reviewing all your details before checkout and getting in contact us with us to amend any mistakes/typos as we will not be liable for any orders which have been marked as delivered with the incorrect addresses provided. 

Please contact us at store@glarses.com as soon as possible and our team will try to amend any changes before the order has been shipped.

As soon as your order has been cancelled, refunds may take approximately 5-10 business days to appear in your bank account.

Do note that these processing times can vary with different banks.

UK:

Our UK orders are shipped via Royal Mail Tracked 48 with tracking information being sent to you by text or email address at the checkout.

Worldwide Orders:

Our Worldwide orders are shipped via DHL Global mail and DHL Express. Tracking information is limited to selected countries, options for shipping and tracking information can be selected at the checkout.

Disclaimer:

DHL WILL NOT be able to deliver to PO box address so please kindly refrain from using a PO Box for your delivery address, as this may lead to both non-delivery of your order and potential charges for reshipment

UK: 1-3 days
Germany: 2-4 days
Europe: 3-6 days
USA & Canada: 5-9 days
Rest of the World: 6-12 days

Please note: These shipping times are after your order has been dispatched and are not entirely accurate with shipping times longer subjected by National strikes, transit delays and customs. 

If you won't be available to receive your delivery, our shipping services offer the possibility of delivering to a designated secure location. By choosing to have your order left in a specified safe place, you will assume responsibility for the shipment. In the event of loss or theft, we regret that we cannot offer a replacement or refund.

The shipping charges for your chosen country will be presented during the checkout process and these may differ based on your specific location.

Please note that the total amount of your order does not include and customs or import fees. These fees will be invoiced seperately by DHL after the package is in transit.

Unfortunately orders may be cancelled or refunded due to high surcharges, travel restrictions or suspended shipping services depending on your destination country. Orders will be shipped back and a refund will be processed and returned to you if your destination country is included in this list.

Please note that when sending orders internationally, there may be customs charges or import fees associated with importing goods. These additional costs are separate from the shipping fee and are not included. Import regulations vary among countries, so we highly recommend conducting research on the import regulations in your specific region before placing an order. We are unable to assume responsibility for covering any import charges on your behalf.

Our full return policy can be found here in the info section at the bottom below.

In short we accept return requests within 14 days starting after your order has arrived at your shipping address.
The returned goods must be in their original condition to when they arrived to be eligible for a return.

If you would like to proceed with your return request please follow the steps down below.

1. Please email at store@glarses.com
2. Enter your email address, order number and full name associated with the order
3. Provide us the list of item(s) you would like to return and include a reason for return - include pictures if possible as this will escalate the process.
4. We will approve of your request via email and send you a Royal mail label.
5. Place the items you're returning into a box/bag and seal it and attach a slip of paper including your order number and name (without this we may not accept your returns)
6. Print out your return label and securely apply it to outside box/bag.
7. Take your parcel to a local Royal Mail drop off location - you can find this here.
8. Once your order has been received, processed and passed our inspection checks, we will process your refund into your original payment method. You will receive an email notification when your refund is being processed.


Please note that once we have received your parcel, it may take up to 10 working days for this to be processed. From when your return has been processed it can take up to another 10 working days for the funds to show up in your account depending on your bank, during drops and holiday periods.

Please be aware that any unregistered items not reported in your return request will not be processed. Return orders are the customers responsibility until they reach us, so please ensure that the packages are sealed securely to ensure that they are not damaged during transit.

Our full return policy can be found here in the info section at the bottom below.

In short we accept return requests within 14 days starting after your order has arrived at your shipping address.
The returned goods must be in their original condition to when they arrived to be eligible for a return.

If you would like to proceed with your return request please follow the steps down below:

International orders returns require you to pay for your own shipping and we do not reimburse this cost, if you agree please follow the instructions below.

1.Please email at store@glarses.com
2. Enter your email address, order number and full name associated with the order3. Provide us the list of item(s) you would like to return and include a reason for return - include pictures if possible as this will escalate the process.

4. We will approve of your request via email and will provide you with a return address.

5. Place the items you're returning into a box/bag and seal it and attach a slip of paper including your order number and name (without this we may not accept your returns)

6. Once your order has been received, processed and passed our inspection checks we will process your refund into your original payment method. You will receive an email notification when your refund is being processed.

Please note that once we have received your parcel, it may take up to 10 working days for this to be processed. From when your return has been processed it can take up to another 10 working days for the funds to show up in your account depending on your bank, during drops and holiday periods.

Please be aware that any unregistered items not reported in your return request will not be processed. Return orders are the customers responsibility until they reach us, so please ensure that the packages are sealed securely to ensure that they are not damaged during transit.

Unless there is clear evidence of a fault or damage provided through our returns portal or email before returning the item, we are unable to cover the expenses for returning or exchanging items. It is the responsibility of the customer to bear the costs associated with returns.

We aim to process your return within 10 working days after we have received your parcel, From when your return has been processed it can take up to another 10 working days for the funds to show up in your account depending on your bank, during drops and holiday periods.

In the event that a product is not currently in stock, you have the option to visit the product page and subscribe to receive email notifications when it is restocked. Once you receive an email notification about the product being restocked, it is crucial to act quickly as we cannot assure its availability for an extended duration

Optionally if you would like to get updated in new products and general restock, please subscribe to our mailing list

Any Pre-order item is listed as 'PRE-ORDER' in the product name. A pre-order button is available to click on these items where you can follow the steps to pay for the item. You will get a notification and an order number to your provided email address where you will receive notifications on when your item will be dispatched. 

You will receive a tracking number once your order has been logged into our courier system and this will be sent to your email after we have dispatched.

Our Tracked services are limited to 49 countries; including the US, UK, Canada, Europe.

If you are purchasing a product with a batch number, this either means that the product will be in stock but at a limited quantity or out of stock but will restock given the dispatch period.

Typically we aim to fulfilling the earlier batch numbers first but please note that dispatch period will be provided in the product description. We aim to dispatch the product within this period however dispatch times can be delayed to a number of factors. Please contact us if your order hasn't been dispatched after the stated period.

If you have put the wrong shipping address and before the item has been dispatched then please contact us ASAP to update your address.

If your order has been dispatched to the wrong shipping address then we will expect any unsent mail to be sent back to us within 10-15 days after delivery attempt. We can issue a refund of the original order once we have received this or we can issue a reshipment albeit a shipping fee.